While a janitorial
quality control software can help you maintain a schedule and provide
suggestions on what to look for, only you can decide how to use the information
that you gain from a quality assurance tour. Most companies use quality control
as a threat. Everyone knows when the head honchos are going to show up, so they
put their very best foot forward to impress those at the top. Unfortunately,
this doesn’t do anything to improve the actual quality of the product or
service they offer. It isn’t just the knowledge that the higher ups are coming;
it is also the knowledge that if something is wrong, the person or persons
responsible will get yelled at or reprimanded. It’s like having a test in
school. Instead of using the test as a teaching opportunity, it is used as a
blunt force instrument to batter people into compliance.
Improvement
The last thing that
you want to do as a company is set up a minimum standard. While it sounds good
on paper, the minimum standard will always be met and never exceeded. That
means that when people fail, they will not meet the minimum standard, they will
fall below it. Standards are all about expectations, and people will be as
poor, or mediocre, or great as you expect. Set low expectations and they will
be met.
In some ways, quality
assurance is the same as the expectations you set. When your crew knows that
you are coming, they will make sure to do everything in the best way possible.
They will slack off again once the test is over. In some situations, this will
work okay because items will get repaired that might otherwise have been left
broken. However, wouldn’t you rather that the items have been fixed without you
having to do a quality check? A janitorialquality control software can set up a schedule for you to do checks, and it
can even offer a checklist for your team, but it is up to you to make sure that
your team is performing excellently every day on the job.
This is a guest post offered to Gags, Chuckles and Giggles for its readers.
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